Remember getting just a little friendlier customer service last time you were in renewing your auto-license tabs?
Well, maybe, maybe not. But with the help of The FISH! Philosophy, government agencies throughout the country are trying to notch up their relationships with the public and among their own co-workers. Even the CIA's gotten into the act, "Though we're not authorized to reveal who's using FISH! and how they're doing it," jokes Sharon, a FISH! Sales Guide specializing in government agencies.
Recruiting good people for government jobs is also a challenge. Sure the bennies are great, but the pay's usually not on par with the private sector so a great working environment, effective teamwork and real opportunities for personal growth and development become crucial.
Enter FISH!
"Routine, regimen, policies and procedures put people to sleep," said FISH! keynote speaker Carr Hagerman as he presented the philosophy to a crowd of over 1,000 state legislators at NCSL in Seattle yesterday. "FISH! on the other hand, inspires conversations about passion and play at work that open up new possibilities."
Seems to be catching on. FISH! is now in some government agency throughout all 50 states, including offices of the Supreme Court, FBI, IRS, USPS, Federal Reserve and all branches of the military.
As one government official receiving a website award put it, "It's time to make democracy user-friendly."
Something to test next time you're audited by the IRS!
Tags: CRM Human Resource Government
When I think about government, the first thing that comes to mind is Taxes (maybe it's the self-employed thing). Having H&R Block as a former client certainly nailed the "policies & procedures put people to sleep" thing. But during my last visit there - I noticed half a dozen Pete's on cubicle walls. So maybe there's some hope there....
Posted by: The DataGuy | August 22, 2005 at 12:13 PM